We offer a 7-day return & exchange guarantee on all products. If you would like to return or exchange an item, please contact us in advance for further instructions. We are sorry that shipping charges are not refundable.
For ReturnsIf you want to return your items, please notify us firstly stating the reason and the order number for the return within 7 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
For ExchangesItems must be returned within 7 days of delivery and customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.
Canceling Your OrderIf you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it.
For RefundRefunds will be arranged as soon as we receive and check the returned products. If you are due a refund for non-returnable items, a refund will be issued when you contact us about your product issue. When the refund is submitted, you can expect to receive it within 15-25 working days as it takes some time for the credit card company and the bank to process the refund.
If your matters do not meet the returns policy, please contact us.